Social media is a broad term that encloses the interactions between the online population using various platforms like Facebook, Twitter, Instagram, Whatsapp, etc. It simply connects people online and provides them a platform to express their views.
Social media utilization is one of the most well known online exercises in 2019, 79 percent of the populace in the United States had a person to person communication profile or social networking profile, speaking to a two percent expansion from the 77 percent use reach in the earlier years. As more than half of the population is using social media platforms it becomes the best way for expanding the Digital Marketing sector.
Digital Marketing is the combination of two words Digital ( which includes the electronic technologies like smartphones, tablets, computers, etc) and second is Marketing ( making people aware about your business and promoting it to convert the targeting audience)
As the main role of Digital Marketing is targeting the right audience and making them aware of your products and services, what could be a better option than social media? It is a huge platform with millions of users which makes it easy for the business owner to promote their organization with such a huge audience including less time and fewer efforts.
Below are the mentioned roles Social Media plays in Digital Marketing:
MARKETING MASTER PLAN
As social media has become a core necessity for people these days, we can easily see what is happening in everyone’s life which is very beneficial for analyzing the changes in market trends. We can easily witness the changes people are making in their daily life and plan strategies accordingly. We can categorize people based on their interests and hence we can easily find our targeted audience.
QUICK PROBLEM RESOLVING
Social media provides us a great platform where we can reply to feedback and reviews instantly. No matter the feedback are positive or negative the online world works day in and day out and individuals anticipate a speedy reaction. Such quick responses to the customers eventually gain their trust in the brand and increase user retention.
When you remain 24/7 in front of your users they are more likely to buy things or take up your services frequently. Social media gives the opportunity to the organization to stay in touch with their users most of the time, which leads to sales increment.
As compared to the other online marketing tools social media does not take up any cost for providing such a huge platform to the organization where you can easily target your audience, make connections, approach the users, generate reports, etc.
LEADS TO CONVERSION
Every time we share or post something on any platform of social media it has a higher chance to get converted into a lead. The more attractively we represent our work with the audience the higher we get the conversion rates.
Social media platforms are the most ideal approach to arrive at your clients and pull them in towards taking your services or purchase products.